Operations and IT Management Essay Example | Topics and Well Written Essays - 500 words

Operations and IT Management - Essay Example This will significantly reduce conflicts when we come to implementation or operations of the managers. The information lifecycle approach has strengthened customer relationship management, which is a widely applied strategy for running a company’s relations with its customers, clients as well as sales prospects. It encompasses the use of technology to organize, computerize, and harmonize business processes-mainly sales activities, but, in addition to those for marketing, client service, along with technical support (Fitzsimmon, 2005). The predominant goals are to find, attract, and convince new clients, nurture and lock in the customers, which the company already had before, entice previous clients back into the fold, and minimize advertising costs and client services. Customer relationship management illustrates a company’s broad business plan including client interface sections as well as other departments. Computing and valuing customers’ correlation is crucial to implementing this strategy. This has tremendously reduced conflicts between operations managers and information technology managers, due to specialization and division of areas of jurisdiction within the business system. Information privacy and data security; operations managers and information technology managers are now working concurrently to ensure that there is information security. Given the fact that security is an area of concern in the business sector, the two bodies have no choice but, to pull together as a team in considering the desire for information and data privacy, as well as the legislative and cultural standards. Some clients would like their pertinent information to remain their secret, and not to allow any other unauthorized persons, without their permission access to it. Information lifecycle approach enables business firms to keep different business documentation for a different